Each product page has important details like photos, features, care instructions, and size guides. You can also check the care instructions on the item itself. If you can’t find what you need, feel free to contact us.

Most of our products are machine washable. Always check the garment label for the best care instructions. When possible, hang them to dry.

To find the right size for your dog, follow these steps:

1. Measure Your Dog: Use a flexible tape measure to get the chest circumference, sleeve length, and back length from the base of the neck to the base of the tail.
2. Check Size Charts: Look for the size chart on the product page.
3. Plan for Growth: If your dog is a puppy or still growing, consider getting a size up.

We offer delivery to over 130 countries, supported by our extensive logistics network.

Shipping locations depend on stock availability. We ship from warehouses located in the USA, EU, or Asia.

We process orders within 1-3 business days. After dispatch, delivery times are as follows:

🇺🇸 United States:5-10 business days
🇨🇦 Canada:7-14 business days
🇬🇧 United Kingdom:7-14 business days
🇦🇺 Australia:10-20 business days
🌍 Rest of the World:15-30 business day

Delays may occur due to invalid addresses, customs issues, public holidays, or peak seasons, so we can't guarantee an exact arrival date. We appreciate your patience!

For tracking updates, please check the link provided once your order has shipped.

Once your order ships, you’ll receive an email notification with a link to track your order details.

You can track your order here.

At Mimilov, we are dedicated to providing you with products that address your needs and enhance your experience. We believe in the effectiveness of our products and recommend using them for a minimum of 14 days before considering a return. If you are not satisfied with your purchase for any reason after 14 days and within our 30-day money-back guarantee, please contact us at contactmimilov@gmail.com.

Cancellation Policy

Please note that any changes or cancellations to an order must be made within 24 hours of placing the order. After this period, we may not be able to accommodate your request as the order will have already entered the processing phase. If you cancel your order within 24 hours, we will process your refund within 7 business days.

30-Day Money Back Guarantee

We are confident that our products work, and we encourage you to try them for at least 14 days to experience their full benefits. If you are still dissatisfied and wish to return the items, you may do so after 14 days but within the 30-day period covered by our money-back guarantee. Please note that shipping fees (if applicable) are non-refundable.

To initiate a return, please reach out to our support team by filling out the form on our Contact Us page or by emailing us directly at contactmimilov@gmail.com. To expedite your return, kindly provide your Order Number or the Name and Email Address used to place the order.

Damaged Items

We take great care in packaging our products to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Damaged packaging during shipping, such as dented boxes, with a product in good condition, is not classified as damage.

If your item arrives damaged, please inform us within 72 hours of delivery. To report a damaged item, email us at contactmimilov@gmail.com and include a clear photo of the damage. We will assess your eligibility for a replacement at no cost to you. We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we strive to deliver your order promptly, we cannot be held responsible for shipping or delivery delays that are beyond our control, including those caused by the courier, customs, or other issues that may arise during shipping. If you encounter any problems with your delivery, please contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.

Incorrect Shipping Address

It is the customer's responsibility to ensure the correct shipping address is provided at checkout. If the address is incorrect and we are not notified within 24 hours of placing your order, you will not be entitled to a resend or a refund.

Please note that we reserve the right to modify this Return & Refund Policy at any time, and it is the customer's responsibility to review the most recent version of the Return & Refund Policy before purchasing and using our products. By purchasing and continuing to use Mimilov products, customers indicate their acceptance of this Return & Refund Policy.